Commercial Doors, Dock Equipment, Impact Doors, Fire Doors & Service
Frequently Asked Questions
Whether you're planning a new installation, dealing with an equipment failure, or trying to stay ahead of maintenance requirements, these are the questions we hear most often from facility managers, building owners, and contractors.
How do I know which door type is right for my facility?
It depends on three things:
The application environment (temperature-controlled, fire-separation, security, or general use)
The cycle frequency (how many times per day the door operates)
Your clearance constraints
Our site assessment reviews all three and results in a written recommendation tailored to your facility.
Do you install doors from specific manufacturers?
Yes. We work with multiple commercial manufacturers and can source to project specifications. If your facility manager, architect, or engineer has specified a particular product or brand, we can typically accommodate that requirement.
What is involved in a fire door inspection?
Annual fire door inspections are required under NFPA 80 for all listed fire doors.
The inspection covers:
Door assembly
Frame
Hardware
Closing mechanisms
Labels and documentation
We provide written documentation suitable for insurance carriers and AHJ compliance files.
Do you service doors you did not originally install?
Yes. We service and repair most commercial upward acting door brands regardless of who originally installed them.
If possible, have the manufacturer and model number available when you call.
How do I know which dock leveler is right for my facility?
The primary considerations include:
Cycle frequency
Trailer height variation
Facility cleanliness requirements
Existing dock configuration
Whether a dock pit already exists
Our site assessment reviews these factors and recommends the most appropriate solution.
Do you service dock equipment you did not originally install?
Yes. We service and repair most commercial dock leveler brands and dock equipment systems regardless of who originally installed them.
What is involved in a dock leveler inspection?
A typical inspection includes:
Leveler mechanism inspection
Lip extension testing
Safety leg inspection
Hydraulic or pneumatic system review
Truck restraint inspection
Dock bumpers and shelter inspection
Annual inspections are strongly recommended for high-cycle dock operations.
Can you retrofit truck restraints to existing docks?
In most cases, yes.
We evaluate the dock face, trailer interface, and ICC bar clearance to determine the appropriate restraint system for retrofit installation.
What traffic rating do I need for my impact door?
Traffic rating refers to the frequency and force of contact a door is designed to withstand.
We evaluate your opening and traffic patterns during a site assessment and recommend the appropriate door configuration.
Underspecified doors fail prematurely. Overspecified doors increase project cost unnecessarily.
Are impact doors suitable for temperature-controlled environments?
Yes.
Impact doors are available with insulated cores and sealing options specifically designed for cooler and freezer applications.
Proper frame sealing is critical and is addressed during installation.
Can impact doors be used as exterior doors?
Some impact door configurations are suitable for exterior or semi-exterior applications.
We review your specific environment and recommend the proper product.
How quickly can you respond to an emergency service call?
Response times vary based on location and service demand, but emergency calls receive priority scheduling.
For urgent issues such as:
Doors stuck open
Dock leveler failures
Operator failures
Fire door problems
Call our emergency service line immediately.
What are common signs that equipment needs maintenance?
Common warning signs include:
Unusual noises
Slow operation
Inconsistent movement
Hydraulic leaks
Damaged weather seals
Misalignment
Repeated service issues
Addressing these early often prevents costly downtime.
